As training professionals, we often cite the financial loss of failing to train an employee properly. I attended a seminar recently on “Being Awesome” taught by Howard Hyden. He shared how companies worry if they pay to train an employee, that employee might leave, thus wasting those training dollars. Howard’s comment back is a gem: “Even worse, If you don’t pay to train them, they might stay.”
Beyond the financial cost of an untrained employee, the hidden cost that is often overlooked is the morale cost. Exceptional employees don’t want to work with sub-par employees. It brings down the work ethic and accomplishments of everyone on the team. The fastest way to ruin an efficient team is to put an untrained employee in the mix and leave them there.
The good news is that this problem is easily corrected. Some time dedicated to that individual will have huge payoff. You can even get other staff involved in the training and integrate the employee into the team faster. And remember, sometimes it’s not the big things that really affect the morale – most companies don’t miss the big things. It’s the little things that add up that really affect teams.
Have you had this happen? Share your story in the comments section!