Category Archives: Management

Why Learning Tracks Matter

Sam is a new management trainee that just promoted from being a Paint Department Associate. Her Store Manager recognized strong leadership skills and a solid work ethic over the last two years, and encouraged her to apply when the job … Continue reading

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How a New Computer Taught Me to Be a Better Trainer

What I didn’t expect when I turned my new computer on for the first time at 6:45 am yesterday was a great object lesson on training. I was really excited about the computer because it represented a big improvement in performance that was … Continue reading

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Advice to New Managers

Nathaniel was excited. After working part time at the store for almost a year, while simultaneously holding down a full-time job in another division of the company, his hard work finally paid off. At just 21, he’d been promoted to … Continue reading

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Why Helping Employees Through Hard Times Matters

One of my favorite movies is Forrest Gump, and one of my favorite scenes in the movie (there are many!) is when Forrest is running and steps in dog manure. The guy running with him says “Woah man, you just … Continue reading

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The Ugly Truth about Meetings – and How to Fix Them

Following is an edited version of an article I wrote for our Home Office staff at Murdoch’s. Ahhhh, the holidays. A time for family, friends, egg nog (with or without a healthy glug of rum), and me playing Christmas carols … Continue reading

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The Importance of Being Teachable

Michael was the Pastor of a small church. He led a team of five core members to carry out the vision he set, help him accomplish his goals, and provide for the daily running of the organization. For the first few … Continue reading

Posted in Communication, Management, Training | 4 Comments

The One Thing that Solves the Top 5 Challenges Facing CPA Firms Today

In August 2016, the Hinge Research Institute published an article on their research of professional service firms. After surveying over 500 firms, they identified five top business challenges currently facing Accounting and Financial Services firms. In order these were: Attracting … Continue reading

Posted in Customer Service, Management, Technology, Training | 1 Comment