Category Archives: Uncategorized

Measuring Training Success When Opening New Locations

How do learning and development professionals know they’ve been successful after they’ve finished training a new staff and helped open a new location? With that question, I’m specifically talking about retail, restaurants, clinics, etc. with public-facing locations that interact with … Continue reading

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Reflecting on the Frustrations of Learning and Development

Working in Learning and Development (L&D) can be a very rewarding career. Few jobs allow you to impact so many people on a daily basis without an emergency involved. As I develop and implement training, what I do has a … Continue reading

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The Unexpected Value of Being Simple

My wife is on a minimalism kick and has been for years now. I’m the guy that likes stuff – toys, mementos, books, stubs from great movies I attended, neat bookends, old stuffed animals, clever coffee cups…you get the idea. I … Continue reading

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Merry Christmas and Happy New Year

As the year winds down I wish you all a wonderful Christmas, and a blessed New Year. For me, the rest of this year will be focused on outlining and writing some in-depth resources to be released next year. I … Continue reading

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When Training Isn’t the Right Answer

In most companies with a mature Learning & Development function, managers will, at some point, identify a problem and declare a need for training to solve it. It’s a natural answer that L&D teams strive to achieve. The cashiers didn’t … Continue reading

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7 Keys to Training Customer Service

In all of history, it has never been more important to properly train customer service than it is right now. The speed at which bad news can spread to other potential customers is measured in seconds, not days or weeks … Continue reading

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On Training in Non-Profits

The non-profit sector has a problem: in a recent study by, over 37% of non-profits reported employee retention issues; according to the Fuller Institute over 80% of pastors in the US feel unqualified or discouraged in their role as … Continue reading

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